Via Promotionals takes specific care in choosing which promotional items and promotional products are on
our site. However, due to the fact that most of our items are personalized or imprinted, these items generally
cannot be restocked.
Except in the case of manufacturing defects, we are unable to accept returns on personalized or imprinted
Please check your order for defects immediately upon arrival, as there are absolutely no returns after 30
days from receipt of order unless manufacturer warranty extends beyond that time. In the event that you
receive defective or damaged merchandise (defects unrelated to imprint), please contact our sales department
at email@example.com or at 661-254-4910 and we will work diligently to resolve the issue.
In the event that you receive misprinted or incorrect merchandise, please contact our sales department for
assistance. We will do everything possible to correct the situation.
Returns on undamaged blank items require a 10% to 15% restocking fee depending on the promotional
Any additional questions on our return policy, please call us anytime 661-254-4910 or e-mail us at firstname.lastname@example.org.